Refund policy

1. Refund & Exchange Eligibility

Customers may request a refund or exchange only by raising a request within 7 days of receiving the product. Requests made after this period will not be accepted.

Refunds or exchanges will be considered only in the following circumstances:

• The product received is damaged or defective.

• There is a significant colour mismatch between the product received and the product displayed on the website.

• The product received is different from the product ordered.

• For returns other than damage or colour-related issues, the refund will be issued as Seematti Store Credit/Credit Note.

All refund and exchange requests are subject to verification and approval by Seematti.

2. How to Raise a Refund or Exchange Request

To initiate a refund or exchange, the Customer must contact Seematti Customer Care within 7 days of receiving the product: 

Phone: 8848002601, 9072286013
Email: shop@seematti.com

The Customer must provide the order number, registered mobile number, details of the issue, and clear images of the product showing the damage, defect, colour mismatch, or other applicable issue.

Requests received after 7 days of delivery will not be entertained. 

The same procedure and eligibility criteria apply to both refunds and exchanges.

3. Condition of the Product

For a refund or exchange to be considered, the product must be returned in its original, unused, and undamaged condition, with:

• Original price and information tags intact

• Original folds and packaging retained

• Original invoice/receipt or valid proof of purchase

Seematti reserves the right to inspect the product before approving a refund or exchange.

4. Damaged or Defective Products

If the Customer receives a product that is visibly damaged, defective, torn, tampered with, or delivered in damaged or unsealed packaging, the Customer should immediately contact Seematti Customer Care.

The Customer is advised not to accept a package that appears to have been tampered with or significantly damaged during transit.

Upon inspection and confirmation that the damage or defect was not caused by the Customer, Seematti may process a refund or offer an exchange, as applicable.

5. Colour Variation

Minor variations in colour may occur due to differences in screen resolution, monitors, lighting conditions, and other display settings. Such minor variations will not be considered grounds for a refund or exchange.

However, in case of a significant colour mismatch between the product ordered and the product received, the Customer may raise a refund or exchange request within 7 days of delivery, subject to verification by Seematti. 

6. Products with Embellishments

Products featuring beads, stones, embroidery, sequins, or other embellishments may have minor variations or occasional loosening of embellishments due to the nature of the product and its craftsmanship. Such instances may not qualify for a refund or exchange unless they constitute a significant manufacturing defect.

7. Non-Eligible Refund & Exchange Requests

Refunds or exchanges will not be provided for:

• Requests raised after 7 days of receiving the product. 

• Minor colour variations caused by differences in screens or lighting

• Changes of mind or personal preference

• Damage caused after delivery through use, handling, washing, or improper care

• Products returned without the required tags, packaging, or proof of purchase

• Products that have been used, altered, washed, or otherwise damaged by the Customer

8. Sale Purchases

All sale purchases are eligible for exchange only and are not eligible for refunds, except where the product received is damaged, defective, significantly colour-mismatched, or different from the product ordered.

The same 7-day request period and exchange procedure apply to eligible sale purchases. 

9. Refund & Exchange Processing

Once the returned product has been received and inspected, Seematti will determine whether the refund or exchange request is eligible.

For approved requests:

• Refunds will be processed to the original payment method, wherever applicable.

• Exchanges will be processed for an eligible replacement product, subject to availability.

The exchange process is as follows: Please select a product from our website and share the details with our team. They will share the daylight images with you. Once confirmed, they will issue a coupon code for the value of your purchase with no expiry date, which you can use to purchase the new item from our website.

The availability of an exchange product is subject to stock at the time of processing.

10. Dispute Resolution

For any questions or disputes regarding refunds, returns, or exchanges, Customers may contact Seematti at:

Phone: 8848002601, 9072286013
Email: shop@seematti.com

This Policy shall be governed by the laws of India, and the courts of Ernakulam, Kerala, shall have jurisdiction over any disputes arising under this Policy.

In any event, Seematti's liability shall be limited to the price of the product in question.